Last updated: September 28, 2026
We want you to be happy with your purchase. This policy explains how order cancellations, product returns, and refunds are handled at Dewansa Enterprise.
You may request to cancel an order before it has been dispatched by contacting us as soon as possible with your order number. Once an order has been dispatched or is out for delivery, it can no longer be cancelled — you may instead choose to return the item after delivery, subject to the terms below.
To be eligible for a return, an item must generally be:
Some items may not be eligible for return — for example, perishable goods, personal-care items, or products marked as final sale on the product page. Where an item is excluded from returns, this will be noted on its product page.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or refund at no extra cost to you.
To start a return, contact us with your order number and the reason for the return. We'll confirm whether the item is eligible and provide instructions for returning it (including pickup or drop-off arrangements, where applicable).
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved:
Original delivery charges are non-refundable unless the return is due to our error (e.g. a wrong or damaged item was sent). Where you are responsible for returning an item that is simply unwanted, return shipping costs are borne by the customer unless otherwise agreed.
If you'd prefer an exchange (e.g. a different size or colour) rather than a refund, let us know when you contact us — we'll arrange this where the replacement item is in stock.
For any cancellation, return, or refund request, please reach out to us:
